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Frequently Asked Questions

FedEx Priority Overnight® service offers one business day transit. Most packages tendered to FedEx by 4:30pm M-F will be delivered the next business day by 10:30am. Saturday and Sunday do not count as business days.

As of Jan. 3, 2023, the on time delivery money-back guarantee was reinstated for select FedEx Express® services for U.S. domestic shipments, including FedEx Priority Overnight®. For more information on the Money-Back Guarantee and other terms and conditions of service, see the FedEx Service Guide.

If your shipment has been lost, please contact our support team within one week of your ship date. We will start an investigation with FedEx on your behalf and provide you updates.

FedEx classifies some USPS ZIP codes as remote or hard to reach. Remote locations are subject to an additional surcharge.

International shipments are not supported at this time.

Contact our support team for a refund on your unused shipment up to 30 days after your purchase date. A shipment may not be cancelled or refunded after it has been received by FedEx.

Our platform is designed for professional use. For personal shipping, please visit your nearest FedEx Office® retail location.

Use our support form to contact us. Do not contact FedEx directly as the carrier’s general customer service department may not have access to orders in our system. If necessary, our team will be happy to contact FedEx on your behalf.