Effective: January 9, 2023
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Furthermore, you understand and agree that:
We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
By using our website, you understand and agree that all resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:
1. The use of our resources will meet your needs or requirements.
2. The use of our resources will be uninterrupted, timely, secure or free from errors.
3. The information obtained by using our resources will be accurate or reliable, and
4. Any defects in the operation or functionality of any resources we provide will be repaired or corrected.
5. Any content downloaded or otherwise obtained through the use of our resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
6. No information or advice, whether expressed, implied, oral or written, obtained by you from SendPriority.com or through any resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this user agreement.
In conjunction with the limitation of warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services and may be further limited as set forth in our shipping policy. Neither we nor any of our officers, directors, employees or affiliates shall be liable for any indirect, special, consequential, punitive, exemplary and/or incidental damages of any kind whatsoever (including, but not limited to, lost profits or attorneys’ fees or disbursements) in any way due to, resulting from or arising in connection with your access to, inability to access, or use of our website or products or services, or from your reliance on any information provided, even if we have been advised of the possibility of such damages. This limitation applies to all causes of action in the aggregate including, but not limited to, breach of contract, breach of warranty, negligence, strict liability, misrepresentation, and any other tort.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Therefore, some of the above and below limitations may not apply to you.
All content and materials available on SendPriority.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of SendPriority.com and/or its licensors, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by SendPriority.com.
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including but not limited to any account or login information.
You will not have the right to assign or transfer your rights under this User Agreement to any other person or entity without our prior written consent, which consent may be withheld for any reason or for no reason. Furthermore, you acknowledge and agree that your access to and use of the our website and services may not be sublicensed or otherwise transferred voluntarily or by operation of law to any third party. Any attempted assignment, license, sublicense or transfer by you, whether voluntary or involuntary, is void and grounds for termination of your rights under this User Agreement.
This website is controlled by SendPriority.com from our offices located in the State of Michigan, USA. It can be accessed by most countries around the world. As each country has laws that may differ from those of Michigan, by accessing our website, you agree that the statutes and laws of Michigan, without regard to its conflict of laws provisions and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
EXCEPT AS SET FORTH BELOW, ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS CONTRACT, OR THE BREACH THEREOF, SHALL BE SETTLED BY ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS COMMERCIAL ARBITRATION RULES, AND JUDGMENT ON THE AWARD RENDERED BY THE ARBITRATOR(S) MAY BE ENTERED IN ANY COURT HAVING JURISDICTION THEREOF. YOU FURTHER AGREE THAT ANY ARBITRATION ACTION BROUGHT BY YOU ARISING OUT OF OR RELATING TO THIS USER AGREEMENT OR OUR PRODUCTS AND SERVICES SHALL BE FILED ONLY IN THE STATE OF MICHIGAN AND YOU HEREBY CONSENT AND SUBMIT TO THE PERSONAL JURISDICTION AND VENUE IN THE STATE OF MICHIGAN.
Furthermore, any action to enforce the indemnification or intellectual property protections in this User Agreement may be brought by us in the federal or state courts located in Michigan, USA and you hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
Headings are for reference purposes only. Our failure to exercise or enforce any right or provision of the User Agreement shall not constitute a waiver of such right or provision. If any provision herein shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this User Agreement and shall not affect the validity and enforceability of any remaining provisions. This User Agreement, and any web pages or other documents incorporated by reference, set forth the entire understanding and agreement between us with respect to the subject matter hereof.
On Jan. 3, 2023, the money-back guarantee was reinstated for select FedEx Express® services for U.S. domestic shipments including FedEx Priority Overnight®. Otherwise, SendPriority.com expressly disclaims all warranties and conditions of any kind including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.
For more information on the Money-Back Guarantee and other terms and conditions of service, see the FedEx Service Guide.
Our value-added services make shipping your documents convenient, reliable and affordable. We partner with top carriers (i.e., FedEx) to deliver your document to its destination.
Throughout your SendPriority.com shipping experience – from order, through delivery, and to claims – our friendly support staff will take care of you and your shipment.
USE OF OUR SERVICES IS ONLY FOR SHIPPING OF DOCUMENTS AND PAPER AND ANY USE OR ATTEMPTED USE OF OUR SERVICES FOR NON-DOCUMENT RELATED ITEMS (INCLUDING WITHOUT LIMITATION COMPUTERS, AUTO PARTS, PERSONAL OR BUSINESS PACKAGES, VALUABLES, ETC.) (collectively, “PROHIBITED ITEMS”) IS EXPRESSLY PROHIBITED. FAILURE TO ABIDE BY OUR SHIPPING POLICIES AND RESTRICTIONS MAY RESULT IN OUR IMPOSITION OF ADDITIONAL FEES, FINES, SURCHARGES OR OTHER ASSESSMENTS, SUSPENSION OF YOUR ACCOUNT AND/OR OTHER CONSEQUENCES AS DETERMINED BY SENDPRIORITY.COM IN ITS SOLE DISCRETION. We are not liable for refusal of, delay of, loss of or damage to a shipment of any Prohibited Item and you agree to indemnify SendPriority.com for any and all costs, fees and expenses SendPriority.com incurs as a result of any violation of any local, state, federal, national or international laws or regulations, violation of any terms and conditions of our partner carriers or from tendering any Prohibited Item for shipment.
When you ship with SendPriority.com, you agree to our Terms of Service and those of our partner carriers (including delivery guarantee exceptions). See: FedEx Service Guide.
Undeliverable packages will result in a shipment being returned to the sender address. Packages requiring an address correction will incur a surcharge. Member account will be invoiced for returned shipments and address corrections. Failure to pay outstanding invoices within 30 days may result in account suspension or termination.
FedEx® will attempt delivery up to 3 times for shipments with Direct Signature Required. If undeliverable, FedEx® will return package to sender. See the FedEx Service Guide® for more details. Member account will be invoiced for returned shipments. Failure to pay outstanding invoices within 30 days may result in account suspension or termination.
Experienced shippers understand ordinary shipping conditions and choose their packaging to safely protect their contents.
It is normal for your shipment to travel hundreds or even thousands of miles over changing road surfaces in the back of a truck or in a plane’s cargo hold. This means that your shipment is subject to vibrations of varying frequencies and amplitudes when driven over uneven roads or flown through turbulence. Therefore, you should always secure into place all contents within your package including the protective padding and foam.
When you ship with SendPriority.com, you acknowledge that under ordinary shipping conditions your package will be subject to vibration, changes in orientation, contact with other packages and possible drops from waist height.
When you ship with SendPriority.com, you acknowledge that your shipment is packed according to professional standards and best practices to properly protect it from damage during transit.
Neither Send Priority nor FedEx® guarantees that your shipment will not be accidentally damaged or lost during transit. As such, we encourage our members to transfer associated risks to an insurance carrier of your choice through the purchase of an insurance policy. Contact an insurance agent or broker if you desire such insurance coverage.
Should your package be damaged or lost by the carrier, contact SendPriority.com (not the carrier) to begin processing your claim.
Claims must be submitted to SendPriority.com within seven (7) days of delivery. The customer must provide all requested documentation supporting the claim within thirty (30) business days of SendPriority.com receiving notice of the claim. Written documentation supporting your claim may include, but is not limited to, a description and images of damage (including the box or case), description of goods, and proof of value. These documents must be verifiable to SendPriority.com’s satisfaction.
All claims must be in writing and submitted within the time limits set forth above. Failure to provide complete, accurate and verifiable requested information within the time limits set forth above will result in denial of your claim and SendPriority.com will have no liability or obligation to assist in your claim to your insurance carrier.
SendPriority.com and its delivery partners reserve the right to inspect a damaged package on the recipient’s premises as well as the right to retrieve the damaged package for inspection. The terms and conditions applicable to the original delivery (including any Selected Value / actual market value) will govern the disposition of all claims in connection with the delivery, including any claim relative to the retrieval, inspection or return of the package. When a package is picked up for inspection, a receipt for the damaged shipment will be provided if requested by the recipient. All of the original delivery cartons, labels, packing and contents must be made available for our inspection and retained until the claim is concluded.
Except in the case of concealed damage, receipt of the package delivery by the recipient without written notice of damage on the air bill is prima facie evidence that the package was delivered in good condition.
Only one claim can submitted in connection with a shipment. Acceptance of payment of a claim extinguishes any further right to file additional claims on that shipment.
The maximum Selected Value per package for any SendPriority.com shipment is US $100.
SendPriority.com is not liable for the loss or damage to the following goods shipped using our services:
The above items should not be shipped through SendPriority.com, SendPriority.com will have no liability or obligation for any of the foregoing and any violations of the foregoing are expressly at your own risk.
When you ship with SendPriority.com, you agree to be subject to this claims process. We strongly recommend that you take a complete set of detailed photos documenting the contents of your shipment and its internal and external packing before you send your shipment and after you receive it. In the event of loss or damage and subsequent claim filing and processing, such photos will help you remember what you had packed, serve as proof of proper packing and document damage details.
We offer a full refund on membership dues up to 30 days after the purchase date for members who have not yet shipped a package. We also offer full refunds on unused shipments up to 30 days after the purchase date. To request a refund, email email@example.com. Refunds are returned using the original method of payment and may take up to 7-10 days to process.
If you have any questions or comments about this User Agreement as outlined above, you can contact us.